Headspace-hiccup

Headspace-hiccup

Headspace-hiccup

August 4, 2017
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headspace from 800+ to 1As I did my daily morning Headspace-meditation, my runstreak was reset from 800+ days to 1. Oh well. Perhaps I forgot yesterday? I might well have. Thing is, I can’t check. The Headspace-app allows me to see my Headspace-journey, but only what sessions I’ve done in which order, not the time/date for each (or at least, the last one). I know I did my 800th meditation in a row on Tuesday because I screenshotted and Instagrammed that joyous occation. I did the same today (less joyous though it might have been), and figure I will simply get back on the horse, but have a small nagging sensation of having done a quick Restore-session yesterday morning as well, so I sent off a rambling email to Headspace Support.

I’ve been meaning to email Headspace since the new update anyway, asking for a time/date-stamp and point out the oddity of their rewards-system which I don’t think is in sync with what seems resonable to be the general aim of Headspace (getting people to meditate, daily. Period.), so I added that (that’s the rambling part) to my general question:

Hi,
My Runstreak was reset today and I have a faint memory of doing a quick Restore-session yesterday (ie Thursday the 3rd of August). However as its still n o t possible to get the time stamp in my Journey (please add this! A feature like that in iMessage or Messenger – hold and time/date appears) I wonder if it was actually the 2nd that I did the last session previous to my quicky today (restore Friday 4th).

The o n l y good thing about having lost my runstreak of 800 days is that I will actually get some rewards again – you do Realize you are actually rewarding people for not keeping to their runstreak by sending out give-away-headspace for 15-30-90 etc up to 365 days and then zip, nada, zilch. And I don’t even get a Goal for my efforts. Oh well. Going slightly off topic here but as I wrote I might as well give you what’s in my mind. The old buddy-visual was better than the new one also, but thanks for re-adding buddy-runstreak at least.

Hoping to hear from you,
Helena

A while ago, I got into my head thinking “how awful it would be if I lost my pretty and long Headspace runstreak, which is so much moore impressive than it was last time I lost it“, so even though I bothered with sending the email, I am not upset, but rather am quite happy at observing my reaction at seeing the number 1 in my runstreak: Oh well. I must have forgotten to Headspace yesterday.

Not beating myself up. Not blaming myself for being stupid to loose my runstreak. Nothing of the sort. Just a simple “Oh well”, knowing it doesn’t really mean anything. I will continue doing my Headspace, because I like giving myself the gift of a few minutes that are mine, solely mine, each day.

One Comment

  1. Helena Roth August 8, 2017 12:44

    Got a reply from Headspace customer service, and hence, my run streak has been “restored” (even though I did not ask for it):

    Hey Helena,

    Thanks so much for reaching out and greetings from Headspace. Apologies for the delayed response.

    Feedback like yours is the best way we can make Headspace more relevant and enjoyable to our users. Not to worry, I have gone ahead and reset your Run Streak to 803.

    That is a fantastic suggestion that hopefully we can take into account in the future. We sincerely appreciate you emailing us with your thoughts! I will be sure your suggestion gets heard by the right ears.

    Many thanks and happy meditating!

    Ryan T
    Customer Experience
    http://www.headspace.com

    Reply

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